BSB40812 Certificate IV in Frontline Management

I have done most of my training courses with Nationwide Training, I always found the training material up to date and trainers are just excellent, not only but they are always ready to extend their help in scheduling the training sessions and help with difficult questions.

— N.Sharma, Western Biomedical

Traineeship Eligibility

Employees who have been working for your company for less than three (3) months full time with no prior qualifications attract employer incentives.

Employer Incentives

  • $1,500.00 – six (6) months from commencement
  • $2,500.00 – on completion

Trainees are exempt from payroll tax.

Duration & Fees

18 months per qualification

Course Fee: $2,000.00 (GST free)


Workshops at Nationwide Training and workplace based on the job training.

On Successful Completion

On successful completion of the traineeship trainees will receive a Certificate:

BSB40812 Certificate IV in Frontline Management

Recognition of Prior Learning (RPL) is available.

Nationally Recognised Training

Qualification Structure

A total of ten (10) units are required for this qualification.

The following four (4) core units must be completed:


  • Occupational Health and Safety
  • BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBWOR402A Promote team effectiveness
  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan

Six (6) Elective units must be completed.


Customer Service

  • BSBCUS401B Coordinate implementation of customer service strategies
  • BSBCUS402B Address customer needs

General Administration

  • BSBADM409A Coordinate business resources


  • BSBMGT403A Implement continuous improvement


  • BSBMKG413A Promote products and services


  • BSBWRT401A Write complex documents


  • BSBADM405B Organise meetings
  • BSBLED401A Develop teams and individuals
  • BSBMGT502B Manage people performance